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Understand the Rules That Cover Your Account

These legal terms set out how vcity166 operates your account, handles your data, and defines what applies when you access our platform in Malaysia. Access to our services depends on local law and is available only where local law permits.

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What Our Legal Terms Actually Cover

vcity166 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

vcity166 operates under terms that govern how your account is created, maintained and closed. When you open an account, you confirm that you are accessing our platform in a region where doing so is permitted under local law — we do not determine local eligibility on

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your behalf. All financial activity on your account, including deposits made via Touch 'n Go eWallet, Boost, and GrabPay, is subject to the transaction conditions described in our payment terms. Withdrawals follow a verification path: your account identity must match the wallet or bank details you
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submit before any transfer is processed. We reserve the right to suspend or close accounts where activity conflicts with our terms or where access is attempted from a restricted jurisdiction. Changes to these terms will be communicated via your registered contact. If you have questions about
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how a specific term applies to your account, reach our support team through live chat or email — do not rely on third-party interpretations of our policy. Players in Melaka accessing our platform via mobile browser are subject to the same account terms as all other
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regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

Reach Us About Any Legal or Account Query

If a term is unclear or you need to raise a legal concern about your account, these are the direct channels to contact us. Each path connects you to a team that can address account-level questions, not just general platform help.

Live Chat Start a live chat session from the lobby or account page. This is the fastest route for account disputes, access queries and urgent legal concerns about your profile.

Email Support Send a written query to our support email for detailed legal questions, data requests or formal account complaints. We aim to respond to every email within the same business day.

Account Settings Some policy actions — such as updating your registered wallet details for Touch 'n Go eWallet or Boost, or reviewing your consent preferences — can be handled directly from your account settings panel.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Your account security and data handling are not afterthoughts here. We apply encryption across account login, wallet transactions and session data. Our cookie policy is disclosed at first access, and you can adjust non-essential cookie preferences at any time through your browser settings. We retain account data for as long as your account is active and for a defined period after closure, in line with our data retention schedule. If you want to know what data we hold on your account, or request a correction or deletion, contact us through live chat or email with your registered details.

Data Handling

We collect only what is needed to operate your account — registration details, transaction records and session data. We do not sell your personal data to third parties under any condition.

Cookie Policy

Essential cookies keep your session running and your account preferences saved. Non-essential analytics cookies are optional and can be turned off in your browser or our cookie preference panel.

Account Security

Login sessions are protected by OTP verification tied to your registered mobile number. If you notice unfamiliar activity, use the account lock option and contact support through live chat immediately.

Requesting Changes

To update, correct or request deletion of your account data, email us from your registered address. We will confirm receipt and process your request within the period stated in our data policy.

Common Questions About Our Legal Terms

These are the questions we hear most often about account terms, data rights and legal conditions. Each answer reflects how our policy actually works — not a generic summary.

Access depends on whether doing so is permitted under local law in your region. We do not determine your eligibility — it is your responsibility to confirm that access is lawful where you are located.

We collect the information you submit at registration, your transaction history including deposits via Touch 'n Go eWallet, GrabPay or Boost, and session data generated during your visits to the platform.

We retain account records for a defined period after closure, as set out in our data retention policy. If you want the exact duration, contact support through live chat with your registered account details.

Email us from your registered address with a clear description of what you need — a copy of your data, a correction or a deletion request. We confirm receipt and respond within our stated processing period.

We will notify you via your registered contact details before material changes take effect. Continuing to use your account after that point means you accept the updated terms.

Yes. We can suspend or close accounts that breach our terms, show irregular activity, or where access originates from a jurisdiction where our platform is not permitted under local law.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoOld Fort Slots Appvcity166 App

Understand the Rules That Cover Your Account

Reach Us About Any Legal or Account Query

Data, Cookies, Security and Your Account Rights

Data Handling

Cookie Policy

Account Security

Requesting Changes

Common Questions About Our Legal Terms

01 Can I access vcity166 if I am in Malaysia?

02 What data does vcity166 collect when I open an account?

03 How long does vcity166 keep my account data after I close my account?

04 How do I request a copy or correction of my personal data?

05 What happens if vcity166 changes its legal terms?

06 Can vcity166 close my account, and on what basis?

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